We're here to help

You can delete your account two ways:

• In the app — Settings → Delete My Account.
• By email — write to support@mytreat.club from the email address on your account.

Within 30 days, deletion is reversible — just message us and we'll restore the account. After 30 days, all personal data is permanently removed. Some anonymized records (like reviews you wrote) may remain to preserve community history.

Premium is billed by Apple or Google directly, so cancellation happens in their settings — not in the My Treat app.

• iPhone — Settings → tap your name → Subscriptions → My Treat Premium → Cancel Subscription.
• Android — Play Store app → Profile icon → Payments & subscriptions → Subscriptions → My Treat Premium → Cancel.

Cancellation takes effect at the end of your current billing period — you'll keep Premium features until then. Need a refund or having trouble? Email support@mytreat.club and we'll help.

Email support@mytreat.club from the email address on your account.

• Subject line: "Appeal — [brief reason]"
• Include: your account email, display name, and a short explanation of the situation.

A real person reviews every appeal. We respond within 48 hours. If the action was a mistake, we'll restore your account and remove any associated trust-score penalty.

On any post or profile, tap the ••• menu in the top-right and choose Report.

• Pick a reason: Harassment, Misrepresentation, Safety, Spam, or Other.
• Add details — the more context, the faster we can act.

Reports are reviewed within 24 hours. The reported user is automatically blocked from contacting you while we investigate. For urgent safety issues, also email support@mytreat.club with subject "URGENT" so we see it immediately.

When you join a Paid Experience, you pay the host directly — cash, Venmo, Splitwise, whatever you both prefer. My Treat does not collect or hold money for these.

The price shown on a listing is per person — what the host expects each guest to contribute. The host also attests in advance to what the price covers (e.g., "venue cover + first round" or "ingredients + instructor").

If a host's listing doesn't match what they delivered, report it from the post or your connection — we'll investigate.

No. My Treat is a friendship and community platform — built around in-person group activities, not romantic matches.

Romantic or sexual messaging violates our Community Guidelines and can result in removal. We do verify all members are 18+ for safety, but the platform is not for dating.

If you're looking to meet people for shared interests, dinners, hikes, classes, or other group experiences — you're in the right place.

A few common fixes:

• Use good lighting — avoid backlight or shadows on your face.
• Match the angle and expression shown in the prompt as closely as you can.
• Make sure your full face is in frame (no sunglasses or hats covering features).

If you've tried three or more times and it still won't verify, email support@mytreat.club with your account email and we'll review manually. Manual review usually clears within one business day.

Sponsorships are for local businesses — restaurants, bars, fitness studios, breweries, coffee shops, live-music venues — that want featured placement alongside relevant member posts.

• Pricing: $49/month. No contract, cancel anytime.
• What you get: a sponsor profile in the directory, plus "Featured Deal" badges on member posts that match your category and city.

Email support@mytreat.club with subject "Sponsor Inquiry" and include your business name, website, and city. We respond within one business day.